Session Name: Technological Transformations: Health Interventions in the Digital Age
Perceptions of Gen Z Regarding Chatbot for Mental Health Support
Tuesday, July 30, 2024
14:00 – 15:45 (GMT+7)
Paper Abstract: Various studies have demonstrated that the Generation Z cohort, born between 1995 and 2010, is highly susceptible to experiencing mental health issues. Research conducted by University College London reveals that the prevalence of depression among Generation Z is two-thirds higher than that among the Millennial demographic. In the context of Indonesia, as per the findings of the Indonesia National Adolescent Mental Health survey, one in three Generation Z adolescents grapples with mental health problems. Notably, depression ranks as the second most prevalent mental health issue experienced by Indonesian Generation Z teenagers. One of the leading contributors to the high prevalence of depression and stress within the Generation Z demographic is their limited access to mental health care services. Consequently, the advent of mental health chatbots is considered a potential alternative solution to address the mental health challenges faced by Generation Z. These chatbots provide a convenient and discreet avenue for seeking assistance with mental health concerns, such as generalized anxiety disorder, depression, or stress. Through a qualitative approach involving in-depth interviews with several representative members of Generation Z residing in Indonesia, this study aims to explore the perceptions and experiences of Generation Z individuals when interacting with mental health chatbots, particularly the 'Wysa' application. Developed by Touchkin, this application has garnered recognition as a Breakthrough Device Designation in 2022 and has been widely adopted for both personal and industrial use. It has also received a commendable rating of 4.9 from users on both Android and iOS platforms since its launch.